Refund policy

Return & Refund Policy

At Ivory Hair Label, we are committed to providing high-quality raw hair products and an exceptional customer experience. Due to the intimate nature of our products and for hygienic safety, all sales are final.

No Returns or Refunds

For the health and safety of our customers, we do not accept returns or offer refunds on any hair products. Once hair leaves our facility, we cannot guarantee that it has remained untouched or unused, which is why all sales are considered final. This policy helps us uphold our strict quality and sanitation standards for every customer.

Order Accuracy

Please review your order carefully before placing it to ensure you have selected the correct lengths, textures, and quantities. If you have any questions about a product prior to purchasing, we encourage you to reach out to us.

Incorrect or Damaged Orders

In the rare event that you receive the wrong item or a product that arrives visibly damaged during transit, you must notify us within 48 hours of delivery. Please email info@ivoryhairlabel.com and include: 

- Your order number

- Clear photos of the item and packaging

- A brief description of the issue

We will review your submission and determine an appropriate resolution, which may include a replacement or store credit if the claim is approved.

Customer Support

For all order inquiries or assistance before placing an order, please contact us at info@ivoryhairlabel.com. We are happy to help and want to ensure you have the best shopping experience possible.

Thank you for choosing Ivory Hair Label.